Customer Satisfaction and Quality Management

To measure and improve the quality of customer relations, we regularly commission customer satisfaction analyses. Based on goal-orientated questionnaires, customer feedback on accessibility, problem solving and training is established and evaluated in the respective operating division and also by corporate management. By evaluating the positive and also occasionally critical feedback, further measures can be deduced for improvement of our work. Apart from the positive feedback from our customers, we are particularly proud of the confirmation of our work results by external auditors. All work at VAB is based on the operational quality management system in accordance with DIN EN ISO 9001:2015 with defined business processes, binding regulations and clear-cut responsibilities.