Before software is supplied to our customers, the products are subjected to extensive tests in accordance with the latest standards. Software development includes all necessary software tests, elaboration of updated test strategies and application of automatized test tools.
After a problem has been solved, the cause of the malfunction, the type of malfunction remedy and the time required are documented. Over time, a knowledge database has been created to support efficient work. Recorded messages can be reported at all times.
Many of our customers would like a maintenance contract. In larger projects, password-protected access can even be set up, allowing the customer to establish the processing status of his reports at all times.
VAB Ticketing System Woodpecker
To ensure co-ordinated, flexible and efficient requirement, change and malfunction management, we offer our customers access to our VAB WOODPECKER ticketing system. With this system, malfunctions, requirements or change requests are recorded uniformly and followed up using a workflow.
Customer access to VAB ticketing system WOODPECKER: