Our service staff engage in intensive dialogue with our customers.

Satisfied customers – is the objective of our corporate and service policy! Our service staff engage in intensive dialogue with our customers. Providing customer advice and assistance with the operation of the systems acquired, being the receiving address for product and malfunction messages, service enquiries or modification wishes are paramount. Each member of staff is specialised in one of the product areas: VABdepot (Depot Management), VABnet (Control and Information Systems ITCS), VABcon (Season Ticket Management and School Transportation), VABcharge (Charging Management for the e-Bus Depot). Our staff undergo continuous training in order to have the necessary competence as first contacts for our customers. Support Hotline Our Support Hotline is available to register malfunction messages and to give advice. Email: support@vaberlin.de
Telephone: 030 5362 2530   Office hours: Monday to Friday 07:00 to 17:00